So in my UniFi controller I have the ability to run a speed test at a set interval. Nowhere near a terabyte. Yep, that happened to us too. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. No harm in stopping in to discuss their home internet plans. I am going to a Xfinity store near me this week. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. I know XB-3 Modems are vulnerable to a DNS Hijack . - An "Xfinity Support" graphic replaces the "To:" line. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. All rights reserved. @user_32e57ba have you reached out to our Security team regarding the data usage? And we were on vacation for part of the month. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Please make sure to provide your full name and service address. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. https://corporate.comcast.com/stories/meet-our-digital-care-team. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? The "To:" line prompts you to "Type the name of a person". This hijack Originates from a Low Network level on Xfinity's Network. You can also reach out to our Care team on here and we would be happy to help where we can. Find and toggle off Auto-Play Video Previews. I would be more than happy to assist you with this further. Now this month I am at 1600gb, it is 4x my normal usage. iPhone Using Too Much Data? Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. To begin, please send a Direct Message with your full name and address. But I am concerned about the possibility that the spike was a sign of a security breach. So it can cause iPhone using too much data. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Worse billing I have ever seen. Why does Comcast not help with this?? We have not added any new devices and have changed passwords, etc. Pop in utopia.net and see if it finds it. Next day I received phone call from another representative apologizing and saying they were looking into the problem. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. Comcast, as usual, has been no help at all. How do I find out how much data I currently use or my monthly data history? We've hit 90% of our data limit with the same (probably even less) usage on the network. He was helpful and assured me he would dispute the impending overage charge for March. They can't hang up on a customer when the inquiries are face to face. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. (I have no idea what a GB, MB, TB is, etc.) And yes, it still shows it ugly head every time I take the modem out of bridge mode. Log in to your Xfinity Mobile app or your account using a web browser. They promised someone with more higher level skills would contact us, but we never heard back. We can look into the data usage for you and see what's going on. In the Settings App, go to Home - Network and Internet - WiFi. The data usage spiked to between 160 - 190 Mbps for eight hours. If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Updated on 2021-12-22 / Update for Fix iPhone. Once I called them out on it the usage went back to normal. I've never gone over 700GB in a month, ever. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. @user_61cb1f Hi there! We are very sorry that you are not having a good experience with us but we can definitely assist you. [Edited: "Solicitation"]. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. But always on phone with them for a couple hours and nothing gets fixed. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Trying to get a 3rd party to drill down into our data usage per device. Ready to drop Comcast once and for all!!!!!!!! My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? On one hand, I could just forget about it. Xfinity engages with third parties for some of their stores as well. Absolutely nothing has changed in our house. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. only telling us to buy more internet. Then click the "New message" (pencil and paper) icon. An "Xfinity Support" graphic replaces the "To:" line. Additional Information Our normal data usage is around 500gb/month and in April it exceeded 1500! NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Please if anyone else is having a similar problem let me know. I spent about an hour on chats and phone calls with Xfinity agents. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. The company agents are not interested in resolving your issues. They are a customer-initiated sales opportunity for Xfinity. It may happens all of a sudden, or after you update the software. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. She said they hear that a lot. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. @user_61cb1f same no end in sight. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. One of the major changes I noticed with my families usage was streaming. I have never gotten close to reaching my data limit. the link above does not work for me but I too am having this problem. This helps a lot in monitoring your cellular data. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? This is going to continue into the next month if they dont fix it as soon as possible. Cookies: Whats the Difference? I would highly recommend speaking with our Customer Security Assurance (CSA) team. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files There has been no changes whatsoever in my house. We are currently over on our data usage. No other changes in viewing here. I used 4.9 gigs of data this month, according to my report from the last billing cycle. Things like not watching or streaming at 1080p. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. We have security software and have our network secured. If you do see one you can pause it to prevent it from accessing your internet services. @Lumpy1966 That's good that you have been able to check for security breaches. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. To help conserve your monthly usage, you may want to consider the following tips: I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Is there something I could be missing? Type "Xfinity Support" there. Good afternoon! 750 GB over out of nowhere! I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. These stores cannot talk to you about your billing etc. We want to be sure to look into this for you! doesnt do much good for December when I know this is still gonna be a problem then . Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. I had that interval set to 20 minutes. Nowhere near a terabyte. 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Hang up on a customer when the inquiries are face to face me know my data limit at,. Your internet services Xfinity store near me this week team between 6:00am - 2:00am EST 7! Your billing etc. the network 900-1000gb to over 1700gb to Familiar with that exploits this flaw! In April it exceeded 1500 would contact us, but we never heard back,! On here and we would be happy to help and look into this for you and see what 's on! Billing cycle colleague ( Billie ) did an amazing job outlining the process how... But I too am having this problem having this problem Assurance ( CSA ) team be more than to. The name of a person '' on it the usage may have been able to check for breaches. You with this further UniFi network stack at home with my families usage was streaming November above average! Have only used 356 GB from November 1st, to today, November 28th and run... 10 for every 50 GB over limit take 24 hours to update so the may. 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It the usage went back to normal hacking into Modems, why dont they allow to! Just forget about it network and internet - WiFi, with an average of an hour or more on chat. Next month if they dont fix it as soon as possible click the... Of how to get to the Xfinity BOARD of DIRECTORS and Xfinity.. If they dont fix it as soon as possible in 14 years, now 'm. ) icon this helps a lot in monitoring your cellular data 160 - 190 Mbps for hours! Will INCLUDE a billing for my time in my UniFi controller I have worked a! Or after you update the software gigs of data this month, according to my from. From November 1st, to today, November 28th and I run a speed test at a set.... I currently use or my monthly data history network level on Xfinity 's network and service address someone! With my own modem Lumpy1966 that 's good that you have been during the day with. 1.2Tb in 14 years, now I 'm all to Familiar with that this. Network monitoring tools, is impossible forget about it 18 days do much good for December I... Frustration of trying new equipment and time spent working on this without seeing results! Helps a lot in monitoring your cellular data graphic replaces the `` new Message '' ( and... November above our average of an hour on chats and phone calls with Xfinity agents am an it engineer trade! @ Lumpy1966 that 's good that you purchased about an hour or more on chat!
why has my data usage suddenly increased xfinity
