Several users whove had this problem finally had to contact Infant Optics customer support and those with valid warranty were able to get replacements of the screen. Especially for the high price point. This feature is a parent favorite! Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. Unsubscribe at any time. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. As of this update, it is the 32nd best-selling baby monitor accessory on Amazon as shown in the snapshot below: Other competitors of Infant Optics such as Eufy Spaceview do not have a replacement or an additional monitor/parent unit/monitor only. The 3.5 display allows you to see only one camera at a time. . The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. It could be lowered even though it is still kind of worth it because it is so nice. Though easy, this guide may save you time and resources. 12 results for "Infant Optics" Results. but that resulted in a surprisingly great customer service experience. The highest earners in the top 75th percentile are paid over $125,085. In summary, there are 36 months. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . It had such good quality video that it made it fun to use it. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. One of the key differences between security cameras and traditional baby monitors such as Infant Optics is the fact that you can add or replace the screen/monitor/handheld unit of a baby monitor. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. It must be something with the firmware that drains the battery. Also, I can't keep cell phones near monitor or it interferes with reception. Well guide you through the process. Copyright 2022 Consumers Unified LLC. Support - Infant Optics Keeping families safe is our priority. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. We frequently receive products free of charge from manufacturers to test. The picture and sound quality on the parents monitor is one of the best in the market. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. 110v-240v compatible. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. All rights Reserved. DXR-8 - Infant Optics Keeping families safe is our priority. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. We sometimes randomly lose our internet connection, so if that were to happen in the middle of the night, we would lose our monitor's connect too. Well start sending you the news you need delivered straight to you. We are committed to stand behind our brand. It has a 3.5 inch full color display and is sound activated. The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. I felt like I'm always charging it. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Alongside is the Infant Optics monitor replacement battery. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. Enjoy reading our tips and recommendations. The customer service team will guide you on how to claim the warranty. This reception range is extended by 50% more than our DXR-8 video baby monitor model. Delivery times may vary, especially during peak periods . So you can manually turn the video back on if you hear some noise in your babys bedroom. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. This includes looking at the warranty, the return policy, and the customer service rating. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. However, I would add the option to take pictures and record video. It does what it is supposed to do though and that's all that matters. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. She researches and tests products from the hottest. Date First . Is there an app for summer baby monitor? We know from experience that as parents, your time is valuable. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. We operate independently from our advertising sales team. (Opens in a . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Note that the add-on camera comes with the default lens but not the extra zoom lens. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. Interchangeable lens: The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. If the issue is interference with your WIFI network (e.g., slow download speeds), try positioning the monitor and camera unit as far from your router as possible. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. I also wish it had a docking system for charging. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. 1. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. You can adjust the volume and brightness of your display easily. Subscribe to our newsletter. Discover essential baby gear by product category. This company has an F rating with the Better Business Bureau (https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929), and for good reason.There is a known issue with these monitors where the infrared lights on the cameras go bad quite early on in the life of the unit. You can purchase syndication rights to this story here. From their breathing, to whether their eyes are open or closed, you will never miss a moment. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. Also, there is a limited range on where you can reach with it. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. In our testing, the battery life on the Infant Optics DXR-8 monitor was enough to be used unplugged during nap time and when your baby goes to bed in the evening until you go. But knowing I had a reliable monitor that would alert me very quickly if something were wrong eased my anxiety. You can also purchase one using the link above. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. Not being on Wi-Fi also makes it very easy to travel with this unit. But overall my experience with this monitor has been great. This has been proven to increase the battery life of a draining Infant Optics battery. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. . Disclosure: This post is brought to you by the Insider Reviews team. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Can view up to 4 cameras at the same time on the display. Free shipping for many products! I let them know about the c-section date and immediate need for a resolution in my first communications. The Pro is $199.99, but only throws in the zoom lens. . Prospector. Baby monitor with temperature sensor: I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. The further you place the camera from your baby, the less EMF they will be exposed to. Dont quote me on this though. The video below explains the features of Infant Optics replacement parent unit or screen/monitor. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. So about five to six hours in total with the screen on. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. She asks, ************ would give you a free replacement when a product is out of warranty? Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories About It also stopped charging. There is indeed no split-screen mode. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. Anmate 2-Way Video Baby Monitor. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Your monitor will start beeping when its battery is almost spent. The secret? Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. Intuitive navigation when using multiple cameras. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. This does not drive our decision as to whether or not a product is featured or recommended. I also liked how you can see regular light and then night vision. OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. You can choose from the normal 2x zoom or a wide lens. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. I went through several troubleshooting tips that have worked for other users but werent lucky. If our team thinks the partnership is a good fit, we will be in touch. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Unsubscribe easily. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. the shipping service selected, the seller's shipping history, and other factors. and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? Just plug the camera unit into a power outlet, place the included rechargeable battery into the monitor or receiver unit, and pair the two. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. $134.98 in stock. Wide angle camera with interchangeable lens. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. It has a widescreen and the ability to see the whole room. Free shipping for many products! If you buy them, we get a small share of the revenue from the sale from our commerce partners. We don't have any of the add-on features like extra cameras or battery packs, or wide-angle or optical-zoom lenses because we don't currently have a need for them, but having extra cameras for multiple children or different rooms in your home could be useful. Free shipping for many products! The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. The image is crisp and clear, even at night. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. It does, however, have an option to talk to your child through its speaker if you want. Summer Infant is a touchscreen baby monitor with a 5-inch display unit thats better than most traditional baby monitors such as Infant Optics DXR 8. out of 5. safety: 5 out of 5. 40.77.167.239 Toggle navigation. The chat transcript is below; Features of Summer Infant Replacement Monitor: You can view some of the images shown by Summer Infant Replacement Monitor here. The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. The default lens gives you a good angle thats very similar to what youll find in other baby monitor models. The customer service will guide you on how to claim the warranty. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. I always play white noise in Ellie's room while she's sleeping, so the volume indicator is continually green or orange, but it always turns red when she cries. Infant Optics does not have a smartphone app because they cannot connect to the phone. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When I turned it back on, it would no longer connect to the receiver. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. It doesnt have all the latest bells and whistles that more recent baby monitors have. No junk & high coverage lead lists. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. Infant Optics is a very reliable durable monitor. If the item details above arent accurate or complete, we want to know about it. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. Infant Optics is affordable and I liked that you could add a second camera if you wanted. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. PRIVACY GUARANTEED Closed-loop system, non-Wi-Fi monitor. Customer Service Maturity 40/100. IR/Night Vision: 8 IR LEDs, 1 Low light sensor, Operating Temperature: -10 C (+14 F) to +50 C (122 F), Power Adapter: Input 100-240VAC, 50/60Hz 150mA, Output: 5.9V, 1000mA, Horizontal Turning Angle: 135 both left and right, Battery: 1200mAH Li-ion 3.7V rechargeable battery, LCD Display: 3.5" TFT color display at 320 x 240 RGB colors, Power Adapter: Input: 100-240VAC, 50/60Hz 150mA, Output: 5.0V, 550mA. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. I hope youll find my guides and reviews helpful as you make your next purchase decision. If your Infant Optics screen is turning purple or malfunctioning you can contact Infant Optics customer care for a replacement monitor/additional unit if your baby monitor is within the one-year warranty. If youve read our tips on how to deal with Infant Optics Customer service, youll know that weve advised parents that an additional/replacement monitor was available. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0.
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