Ive been with gobank for over two years now and have not had a single problem. Ok let try again cause I know that I have money on this card. Finder Rating: 3.2 / 5: . I've had go bank card through uber for 2 years. Download the app to open an account or visit GO2bank.com to learn more. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. DO NOT USE THIS AGENCY FOR ANYTHING! They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Well start sending you the news you need delivered straight to you. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! cause there wasnt enough cash in it to coverthe bill. And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. youre account gets locked for no reason, they hack youre account. Customer service e is horrible. But yet they say your account can never be overdrawn. They kept giving me the run around. If you dont receive direct deposits, there is a $5 fee per month. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. they are so wrong. This company is a fraud and all of the customer service agents are in on it. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Customer service e is horrible. they make decisions how they see fit and they are not in the favor of you the customer or your needs! The customer service is highly unprofessional. The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. Jeffrey Lockett. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. The card declined again. Verification can help ensure real people write reviews about real companies. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. However, this compensation agreement does not impact the company's ranking on our site. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. Never again. And closed her acct. Here are 8 tips for writing great reviews. Free ATM network of 42,000+. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Bank endangers customers and won't answer phone. Well there's so many negative reviews I figured I'd put mine in. I have make multiple calls, sent emails and spoken to everyone i could speak too and still nothing. Pasadena, CA, Stoney Blazer Brad Wright I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. No having to buy stamps! For more information, see GoBank reviews below. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! box . Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. They held my daughter's disability check. It also didnt help that i couldnt understand very well on what she was saying. Coincidentally it was when I paid off my entire statement. Difficult to transfer. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. If I could vote negative stars, then I would. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank debit cards. They then put me on hold and came back with yes we see a transaction but their bank has the money. They suck as a company and they lie a lot. Tewksbury, MA, Vidocity Media I want to see what happens next. I then informed them I had printed out proof of the transaction when it was pending. I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. I've been a customer of GoBank for about 5 years, and never had any issues until now. The same person committed fraud before I could retrieve my money..3 times. And you can change it up or down any time you want. Love how they have no hidden fees. Didnt even try. 4.5% is switch and bait, set up not to pay. 2023 GO2bank. I mean they never sent the card you think I will ever get my money? The feature I probably love the second most (after no overdraft fees! Theres no fee to withdraw money from in-network ATMs. You cant get anyone that speaks English as their first language. If I could give zero stars I would. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. I have enough of this bank. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. *Warningdo business with a traditional bank, not an online bank*!!!! It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. We also ensure all reviews are published without moderation. I asked to be transferred to someone else and she disconnected me. ConsumerAffairs is not a government agency. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. Mobile number or email address verification and mobile app are required to access all features. services that, when utilized, may impact its score on BestCompany.com. My replacement GO2bank debit card never arrived. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. Fillmore, IN, Bob Dole It has been months and they still will not let me have access and you cannot get a hold of a human being. GO2bank is an online and mobile banking solution. Dont have nothing deposited to this bank at all. If a company has a Visit Site and/or phone number next I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. Thing is, I haven't done anything that should be deemed suspicious. Unsubscribe easily. So basically they stole my money. I checked my account that evening and it was overdrawn $73.00. Several years now and I still have 0 problems. Very fraudulent and deceitful practices. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. I just filled out my 3rd dispute form in as many months.. For the same Fraud! And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. when 2 days before my phone bill wouldn't go threw? Im not sure whats going on but I cannot get into my account today. Still can't find your answer? This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. *Attention* The services that you receive from this bank are horrible. Thanks in advance for your patience. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. I have rent to pay and now I can't even work until I magically get this money. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. They straight up stole from me. La Habra, CA, TX. Even though I use my card at the same hotel every day. But as years gone by it has went too junk. Get quick answers with our robust library of help articles and videos. The bank is fine as long nothing extraordinary happens. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Box for an address your screwed. Download the app to open an account or visit GO2bank.com to learn more. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. AVOID. Their representatives are rude and offer no help whatsoever. Find another card! Customer service is a joke. Their website is always available, very rarely down, unlike my other bank. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Cards provided by Green Dot Corporation. Our team is here for you! I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. Fond du Lac, WI, dave Secure check process and very secure when making bill payments. Dont use this bank!!!! I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. Cos yes they hung up on me 3 times. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. Mobile number verification, email address verification and mobile app are required to access all features. I dont even see an email where I could email. They locked my account for absolutely for no legitimate reason to steal my money. Contact Customer Support at (855) 459-1334 ANGRY. WHO CAN I TALK TOO???? We attempt to partner with many of the companies on our site. How do I know I can trust these reviews about GO2bank? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Throw in the terrible customer service already mentioned, and the current iteration of Go is a Stop. I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. They keep telling me the back office is working on it. We may receive referral compensation from some of the companies on our site. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. WARNING! Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. They have the most incompetent help ever . Sign up to receive our free weekly newsletter. In some cases, the order of the checking account number and check serial number is reversed. GO2bank is a trademark of Green Dot Corporation. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. Phone number.. And e-maill address associated with your account. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! No regrets! Provo, UT, Robert Edward Ive been trying to close it and they still wont assist me. They said I stole my own money. 100% of a After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. NO PURCHASE NECESSARY. They constantly talk over you and I have been hung up on repeatedly. Never lost money. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. I contacted GoBank by phone to correct the charge. Go Bank has yet to return her check. Invoice2go Support - Contact us, we're here to help How can we help you? Which tells me from experience with other apps that their app is probably CRASHED! 2 separate payments done 3 weeks apart. Go2bank is a fraudulent company that is scamming hard working American Citizens out there income. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! How to contact GO2Bank customer service? Provide your card number or SSN. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. deserve their business. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. I complied and they said I failed, but could not tell me why. Used to support auto pay but not anymore. You call in, answer don't questions and they will fix it ASAP. | 3 MacArthur Place Santa Ana, California 92707. The worst unethical company ever. It's been a while so I can't remember. There's was Fraud committed on a list card. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. I have a regular bank account and use this one to get my pay early and it's a real blessing. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? As with most others who have written a review for GoBank, I agree the customer service is the worst I have ever experienced. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. If you HATE money and love really bad customer service. Reps apparently do not read email. While it costs nothing to make a direct deposit into Go or Go2 bank. They act like they don't know anything, I've never had this issue with any other bank except for them. That costs on average about $ 12.00 per check. And then finally the phone agent admitted it was Gobank holding the funds and he didn't know where the money actually is. Difficult to transfer. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. company's ranking on BestCompany.com is determined by the reviews of its consumers. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. | AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. We have had our ups and downs such as compromise alerts and freezing accounts. GoBank deemed this as suspicious and asked for an ID verification. EVER happened in the 2 years Ive been with them! I am 2,000 less because of this Bank. Partner terms and conditions apply. I hope this review saves someone from this frustration. Banks dispute money. Worst banking experience ever. Please cuz you will get ripped off in your money will get cooked from me. Not sure why. Box 1070 , West Chester, OH 45071 I do no longer see it. i ask them to stop my paycheck from getting direct deposited. Chat with us Chat support is available 24 hours a day, 7 days a week. They are just trying to squeeze money from you. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. Include misallocated funds, misuse of the companies on our site which tells me from EXPERIENCE them. 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Verification, email address verification and mobile app, you can easily send receive! A review for GoBank, I have ever experienced longer see it Santa,!
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