margin: 0 10px; Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. Big Lots ordered me a new one. Not worth taking that huge couch. Complete Big Lots customer service contact information. We paid for lifetime warranty. medco prior authorization form pdf. I purchased a sofa from Big Lots at the end of April 2016. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Its past the 30 days so I'm stuck. We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. 2021 Allstate is a registered company trademark of Allstate Insurance Company. I've spent a lot of money in there recently and I have all of my receipts. Is there anything that can be done. ReDiculse !!!!!! On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. in Modesto. Store Marion Ohio store thanks for helping out!! crimson crisp apple parentage. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Service 53 Value 44 Shipping 31 Returns 30 A lawsuit just waiting and they last for a year and one-half. I even wrote to come out bsnk they wrote me back that they could not help me. Had I been made aware of that, I would have never made the purchase originally. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Oh, and by the way, this chair was only used by my 90 year old mother. It is not holding up to light use. So if you want furniture delivered the same day DO NOT buy from Big Lots. left: 100%; Can I add an Allstate Protection Plan after I have already bought the item? With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. .slider-title .hr{ No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. Adjustable seat height and tilt. On May 28, 2016 the end blew off. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. So I am sick with mattress which I am going to have to replace myself. !I bought a chair online but I changed my mind when the package arrived. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. You do not need to register your plan, but it can save time in the future. The young men that delivered our mattress and new furniture were friendly and helpful. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. To this day I have not received a credit on my credit card. Big Lots does not offer any warranties on its furniture or any of its other products and services. I decided to buy tables elsewhere. It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(??? I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. We DO have the complete receipt but "because it was over 30 days", NO return or refund. Wowjust wow. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Thanks. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. Do I need to file my claim within a certain number of days of an incident occurring? I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . I'm 125 and they are horrible. Along with my copy of receipt and warranty purchase. margin:0 auto; so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. I received my purchase and want to return it. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! 2023 Big Lots Stores, LLC, and its affiliates. Because of COVID-19 they were not receiving any furniture returns. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. margin-right: 15px; I was not made aware that the price of my couch would double after 90 days of making payments. This mattress protector is shipped directly from Allstate to you and should arrive within 3 to 7 business days of your purchase. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. Big Lots does not offer any warranties on its furniture or any of its other products and services. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. Somehow I lost my receipt but just want an exchange. Now after getting help to get pictures and showing my credit card charge for the item and the Big Lots price tag on the box, I am out of luck. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. When you purchase Allstates protection plan for mattresses, you will be asked to provide your shipping address so that Allstate can mail you a mattress protector. Going to get receipt and return.we'll see what happens. I was told that there is 10yr warranty on the mattress set. } When the safe is empty, youve reached your limit of liability, and your plan ends. I will never shop at Big Lots again and am warning others of them too. The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). I am NOT faulting BIG LOTS packing or the FedEx delivery. They sell out, so I was unaware of the damage within a month. Overnight most of it leaked out so it's a piece of crap and need to come back asap. I was exchanging for different color. I let the employees know that I had purchased merchandise with my email rewards. Helpful. See Terms and Conditions for the specific company listed for your Plan. 80 psi to gpm. And they aren't taking any returns right now. I will not shop at this company Ca as you won't be able to move around the store with your chair. Looking for help? For example, if a puppy has an accident on your couch, Allstate will cover that stain. This woman went through a jibber jabber and I got further confused. I bought a queen size Emory mattress. Every time you file a claim, we remove money from the safe to pay for service. Is big lots able to look up my transaction with my credit card or rewards card? It may look good but there is no quality to it. The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! Some constraints use. Could someone please help me.??? July 2020 I paid over $1000.00 cash for a sectional and large ottoman. You can definitely tell it's a defect! No has decided that she is the final word on Big Lots store policy. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. Screw you Big Lots. In no way should a $400 couch fall apart after 2 months of typical use. Also I bought for use over a month after purchase. All rights reserved. Shortly after that, a board along the back snapped. visit: Live BIG and Save Lots with the Big Lots Credit Card. WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. I was in outrage when I went to return some seamless bras on Sisk Rd. It is broken. We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. Store wouldn't take it back with receipt. Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! Many claims are approved instantly. width: 100%; Pot Of Dreams Box | Cute Wedding Money Pot | Break to Open Piggy Needs Big Savings Bank for Valentine Day or Birthday | Ceramic | White, Multi-Color, One Size 4.5 out of 5 stars 312 11 offers from 7.10 AJ Madison. I will try take it back this evening and see what I get. I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. It was replaced without question and I didn't even show them my receipt. It worries me that their suggested delivery service took the packaging with them. I did not have the receipt for a curtain rod that I wanted to return. Plan is fully refunded if canceled within 30 days. There's a warrantee, instead of return policy. 3. 32 people found this review helpful. The springs where poking through and the sagging where hurting me. Bought a Lane Ottoman. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. He was very adamant about it. Paying cash. I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. We require contact information to ensure our reviewers are real. After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. .slider-title .featured-categories-title-bar { The table legs are designed in a special shape to strongly support the weight. The sales associates were easy to work with and fairly helpful. View all of your protection plans with The Big Coverage. "It's a gift" doesn't work since buyers can get gift receipts. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. We called big lots, it is covered but we have to bring the whole set back to the store! Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. Our second hand couches held up better that this current couch. Would never set foot in a Big Lots store again - they sell 3rd hand junk! Never again will we purchase furniture at BIG LOTS. Well I just went and bought a fireplace from somebody else. Refunds and exchanges will only be given for purchases made within the last 30 days. Her current bed was almost 20 years old and starting to look worn. Horrible product, but I expect nothing more from Big Lots. Furniture protection plans are insurance for your furniture. )on 04/18/21 and redelivered on 04/27/2021 and was finally received today, because the batteries which were also included in this delivery box with pkg ID #786065468124, were clearly untouched with any preserves. They need to be aware of the awful quality. No, you do not need to register your protection plan for it to be active. Handle completely broke off & chair leans totally to one side. We now have to keep a blanket over the recliner to . The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. I love Big Lots they always have great prices and great merchandise. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. We purchased a mattress less than two months ago and it was a sealy. why did they not emphasis they are not taking returns right now! so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Protection is not available for items under $10. . My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. It was replaced without question and I didn't even show them my receipt. Two of them have stopped working; the fans are no longer working. My husband and I bought a couch from big lots in June of '15. No matter what happened, start your claim here. The cushion curls im and separates from the one next to it creating a huge gap. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. in the early part of July I returned a Full size bedspread with all the info required. He gave us space. Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. Buy a $400 chair to last 30 days?!?! Register My Plan. After the first 30 days of your plan: You can cancel it here. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. Was very surprised when i went to exchange my towels with no receipt that i would be charged 20%. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Can I get a refund for my protection plan? I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. That is why things are cheap once you buy them you are stuck with them. It was a very easy process. B&H. Big Lots. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. Ask before buying. The warranty for most items is one year, but some items have a shorter or longer warranty. The lady beside her register was watching rather closely I noticed. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. I'd do it. What a Joke. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. Bought a Vtech phone from Big Lots Clarksville Indiana. Now here's the fun part. This recliner is not worth 100$ let alone 400$. I had indicated it had to be an option because that's the way I paid for it through my debit card. So we paid over a thousand dollars to keep broken furniture that they won't replace. We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. Her boss was there I think the district manager her boss was the mere. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. You can cancel your protection plan (purchased online or in-store) within the first 30 days for a full refund by visiting your local Big Lots store or contacting Big Lots customer service if you are not located close to a store. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. I've had good experiences with their furniture and kitchen appliances. The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. What does the Allstate Protection Plan cover? Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. We paid extra for delivery/ setup. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. Also most of the food is bad for you too. I bought it that way. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." $1200 spent on the table and chairs set and all of it is awful. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). .title-bar h2.hr:before { Purchased a sectional living room set 1 year ago. Went in Big Lots numerous times after comparing prices in other stores. Which again I wasn't. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. In Hilliard Ohio they took back a small LED speaker that I purchased that didn't work without a receipt and handed me the cash for it so I'm not really sure what the policy is up there but it's incorrect either that or I just got lucky in my stories really nice most stores and their representatives can do more than the outlining policies are it all depends on your attitude and how you approached the personnel I honestly and wholeheartedly believe that 80% of the people complaining on this site had a bad attitude and probably went in there conveying that. Yr warranty on the set. She seemed shocked. I received my items I ordered from Big Lots today and unfortunately, the standing deer I ordered was broken in the bubble wrap. DoI need to register my Allstate protection plan? Really bad return policy. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. Abt Electronics. Program administered and serviced by SquareTrade, an Allstate company. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. SO anyone complaining there is no warranty its because they lost their receipts.. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund.
big lots furniture warranty plan
